| Support Portal |
|
| Technical Support |
Contact TAC by Phone:
| North America (NAM) |
+1 408 738 7799 |
Available from all countries |
| EMEA |
+31 20 808 4600 |
Available from all countries |
| APAC |
+65 6983 9010 |
Available from all countries |
Worldwide
See country listings below (by region).
North America
| United States |
1 866 898 9087 |
Toll free |
| Canada |
1 833 673 6176 |
Toll free |
Africa
| Kenya |
800211159 |
Toll free |
| Nigeria |
7080601264 |
Toll free |
Asia Pacific
| Australia |
1 800 002 378 |
Toll free |
| China* |
400 639 9205 |
Shared costs |
| Hong Kong |
+852 3012 6300 |
Local |
| Indonesia |
1803065140 |
Toll free |
| India |
000 800 442 0164 |
Toll free |
| Japan |
01 2018 4025 |
Toll free |
| Malaysia |
1800882037 |
Toll free |
| New Zealand |
0800430199 |
Toll free |
| Philippines |
180084947302 |
Toll free |
| Singapore |
18004075110 |
Toll free |
| Taiwan |
800868832 |
Toll free |
| Thailand |
1800019003 |
Toll free |
| Vietnam |
121020043 |
Mobifone users |
| Vietnam |
12032637 |
VNPT users |
| Vietnam |
12280947 |
Vitel users |
* For Prisma Access China and Prisma Cloud China solutions, please contact the local operator Digital China Cloud (Prisma Access 400-021-2166 / Prisma Cloud 400-153-8001).
Europe
| Belgium |
80089179 |
Toll free |
| Denmark |
80810351 |
Toll free |
| France |
186995753 |
Local |
| France |
805543002 |
Toll free |
| Greece |
80044144034 |
Toll free |
| Germany |
69945189855 |
Local |
| Ireland |
1800806934 |
Toll free |
| Italy |
800949967 |
Toll free |
| Netherlands |
8003949048 |
Toll free |
| Norway |
80031382 |
Toll free |
| Portugal |
800210062 |
Toll free |
| Russia |
8005510427 |
Toll free |
| Spain |
900816636 |
Toll free |
| Sweden |
201604298 |
Toll free |
| Switzerland |
445299182 |
Local |
| Switzerland |
800110271 |
Toll free |
| United Kingdom |
2039012097 |
Local |
| United Kingdom |
8000234703 |
Toll free |
Latin America
| Argentina |
8002667502 |
Toll free |
| Brazil |
08000475053 |
Toll free |
| Panama |
8006166 |
Toll free |
Middle East
| Bahrain |
80006929 |
Toll free |
| Israel |
1809344562 |
Toll free |
| Qatar |
00800101606 |
Toll free |
| Saudi Arabia Support |
800844 0412 |
Toll free for Saudi Telecom Company Customers Only |
| Saudi Arabia Support |
800850 0011 |
Toll free for Bharti Airtel Customers Only |
| United Arab Emirates Support |
8000 444 0585 |
Toll free |
|
| Premium Partner Support |
Please contact your Authorized Support Center. |
| Sales |
|
| Beacon Learning Platform |
beacon@paloaltonetworks.com |
| Media Contact |
paloaltonetworks@bm.com |
| Training & Certification Questions |
edu-learning@paloaltonetworks.com |
| Global License Renewals |
renewals@paloaltonetworks.com |
| Partners |
nextwave@paloaltonetworks.com |